cancellation and refund policy

 

RESERVATION

  • Please make advance reservation via telephone or book online to ensure room availability.
  • Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
  • The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.
  • Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the hotel’s local currency.
  • We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.
  • On check in to the hotel, please present the hotel reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges.
  • All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the hotel booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis. Jaypee Hotels reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
  • All extra services & amenities not part of this offer will be available at an on additional charge only.
  • This offer cannot be combined with any other offer/promotion or benefit(s) available through any loyalty program run by Jaypee Hotels or any third party.
  • In case of non-availability of pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.
  • Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.
  • All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

OCCUPANCY

  • Normal occupancy permits maximum two people per room. Additional person (if room size permits) is charge extra as per prevalent rate of the Hotel.

DEPOSIT/ ONLINE PAYMENT

  • The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation.
  • We accept deposit only against the Maestro, Visa and MasterCard. For any alternate mode of payment, please contact the hotel’s reservations.
  • Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact Hotel’s Reservation.
  • Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.

CANCELLATION AND EARLY CHECKOUT POLICY

  • In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regards as under:-
  • The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
  • Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
  • Please note that if an online booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or cancelled online.
  • The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.
  • If you need to cancel your reservation, please do so at least 72 hours before your scheduled check-in time. If you cancel within 72 hours of your check-in time, we will charge a cancellation fee of one night’s room rate. If you fail to cancel your reservation and do not show up for your scheduled check-in time, we will charge the full amount of your reservation to the credit card on file.
 

REFUND POLICY

  • If you cancel your reservation before 72 hours of your check-in time, we will refund the full amount of your payment. To initiate the refund process, please contact our customer service team by phone or email. We will process your refund within 7 business days of receiving your cancellation request, and you will receive a confirmation email once the refund has been processed.
  • Please note that if you made your reservation through a third-party booking site, such as Booking.com or Expedia, you will need to contact them directly to cancel your reservation and request a refund. We are unable to process refunds for reservations made through third-party sites.
  • We appreciate your understanding of our cancellation and refund policy and hope to have the opportunity to welcome you to our hotel in the future. If you have any questions or concerns, please do not hesitate to reach out to our customer service team for assistance.

MODIFICATION

  • Any modification in the reservation is subject to availability at the time of making such a request.

CHILDREN AND INFANTS

  • Child (up to 5 years) can stay free of charge with parents without extra bed.
  • Children between 5 years to 12 years of age will be charged extra.
  • Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.

NON-ARRIVAL TO THE HOTEL (NO SHOW)

  • If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.
  • If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)

  • Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to cancellation policy.

SPECIAL REQUEST

  • Please note that Hotel neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival.
  • The request for airport pick-up requires intimation to the reservation at the time of the room(s) booking.